Network Support Officer

Sanela Stojkovic

Sanela is a MikroTik certified (MTCNA) Network Support Officer with 4 years experience in Technical Support. Oriented in problem solving and customer service methodology Sanela has been striving to accomplish a great deal in troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Sanela has a Master of Science degree in Psychology and a significant background working in counseling and education. This has helped her in understanding behaviour in general, as well as the basics of assertive communication and a customer service approach.
Sanela has learned that having a customer service strategy and a thorough plan is essential in handling customer interactions allowing you to provide a consistent experience throughout the customer journey.

Key Projects Undertaken:

• Experienced course in assertiveness training, 18 hours Association of behavioral and cognitive therapists of Serbia
• Experienced-methodology workshop “Group experience 01”, 6 hours, as a part of a training program in Integrative emotional counseling Association of psychological counseling of Serbia
• TEFL Certificate of Completion, TEFL Professional Development Institute

Specific Knowledge & Skills

Functional:

Accountability and accuracy
Flexibility
Communication

Industry:

Information Technology
Psychology
Human Resource Management
Educational Counseling